Nando's Nandino Meal

Dear Nandos

I am very dissapointed with your quality of service in my recent visit to your Bristol restaurant branch. I have therefore taken time out of my busy and energetic life to inform you of my experience.
The problem was that as I went to the restaurant with a group of work friends from my bank who all enjoy chicken. I told them that I had already eaten lunch that my wife had made and that I only wanted a small meal. I then decided to have the 'Nandino' meal,as it was a small portion of a chicken fillet burger with chips and a bottomless yoghurt drink. I was really looking forward to this meal as it sounded perfect, considering my problem of already eating.
I then walked to the counter and had to wait a very long while as the woman took an order from the telephone. She then said 'Hi, what would you like to order?' then to my surprise the phone rang again and she answered it in my face and I had to wait even longer. Once the woman was ready I ordered my 'Nandino' meal and she looked at me strangely. Then proceeded to ask whether the meal was for a 'kid'. I said 'no' and she replied 'well you have to be under 10 years old to order this meal'. I was shocked, a grown man like me cannot order a small meal? I understand if you was selling pornographic material and you asked me for 18+ ID but I ordered a childs meal!!!! This was ridiculous. I was very angry and embarrassed. In fact, I was so embarrassed I quickly ordered a full meal and sat down again with my work friends.

This experience has deeply scarred my Nando's experience and I am very dissapointed in the company.

I would expect a full investigation into the problem and am looking forward to your reply.

Yours Sincerely,

George Worton